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Changes to our Click and Collect service
Sun 1 Nov 2020

Our Click and Collect service has been working well over the summer. Now that we are back in lockdown, you are more than welcome to use the service and collect your order from the soap factory at 2d Maryland, Wells NR23 1LY instead of from the Soap Shop, which will be closed throughout November.

Place your order on our website as usual, then make sure you click the 'Click and Collect' box on the payment screens. Your order will be ready to collect from the soap factory three working days from the day you ordered, Monday to Friday between 10am and 12 midday. No weekend collections - sorry.

Click and Collect service available
Thr 20 Aug 2020

We have introduced a "Click and Collect" service – place your order on the website as usual, then make sure you click the 'Click and Collect' box on the payment screens. Your order will be ready to collect from the Soap Shop from the following Saturday onwards, saving you time, money on postage, and avoiding exposure to too many people. Win win!

Covid-19 restrictions continue...
Sun 14 Jun 2020

Although normality is returning and The Soap Shop is re-opening from 1st July (see below), we are not completely back to normal. We are still running our mail order service and we have built up our stocks so everything is available.

However, orders may take longer than usual to be sent out so please be patient. Also, we send our parcels by Royal Mail so you will need to be in or to have a safe place for the postman to leave them.

Thank you for your understanding. Please stay safe and keep well.

- Sara Phillips, Director 

The Soap Shop is now open
Thu 20 Aug 2020

Now that life is returning to some sort of "normality" The Soap Shop here in Wells is now open. Sadly, we are going to ask you to observe some 'rules'...

1) Because the shop is tiny, we can only allow one person in at once (two if they are clearly a couple). Others will be asked to wait outside until the previous customer has exited the shop.

2) It sounds daft in a shop full of soap, but there will be hand sanitiser available by the door and we ask that you use it, please.

3) Although our products are sold on their wonderful scents, we cannot allow you to pick up and sniff the bars or the bottles. Sorry, but you can understand why not... I'm afraid that for now, the rule is "if you touch it, you must buy it".

4) For the moment, we are asking that children do not come into the shop - it's too small and children can't always restrain themselves from touching.

I know it's all a pain, but our first priority is to keep you and Sue, my shop person, safe. We have gloves and masks available if you need them, and we have installed a large screen to avoid the risk from coughing and spluttering!

We are really looking forward to welcoming you to the shop...

Sara

COVID-19 restrictions
Sun 19 Apr 2020

The UK government has introduced restrictions to slow the spread of the Corona Virus (COVID-19) to help ease the pressure on medical services and save lives. We have shut our shop and are running a reduced service. Most of our soap bars are readily available but at present we have limited stocks of our other products. 

Orders may take longer than usual to be sent out so please be patient. Also, we send our parcels by Royal Mail so you will need to be in or to have a safe place for the postman to leave them.

Thank you for your understanding. Please stay safe and keep well.

- Sara Phillips, Director 

We're (almost) closed due to COVID-19 restrictions
Mon 23 Mar 2020

The UK government has introduced restrictions to slow the spread of the Corona Virus (COVID-19) to help ease the pressure on medical services and save lives. We have shut our shop and sent our staff home and we can't supply many of our usual products, including bottled items, creams and gift baskets.

For the present though we do have stock of most of our soap bars and are operating a reduced on-line service. Orders will take longer than usual to be sent out so please be patient. Also, we send our parcels by Royal Mail so you need to be in or to have a safe place for the postman to leave them.

Thank you for your understanding. Please stay safe and keep well.

- Sara Phillips, Director 

COVID-19 and The Natural Soap Company
Tue 17 Mar 2020

It's all rather concerning, isn't it?

Please be assured that, as of today's date, none of us (there are only five people who work here in total) at either the soap factory or at the Soap Shop on Wells Quay have any symptoms of the coronavirus. We are operating a policy of increased personal hygiene and we are almost a closed site at the factory - very few people come in and out on a daily basis and those that do (mainly delivery drivers) are being asked to stay outside and leave parcels there so that we can take them in ourselves. Oddly enough, we have quite a lot of soap with which to wash our hands!

At the Soap Shop, Sue is staying open until she can't. We have removed all testers etc from the counter and are asking people with any sort of cough or sneeze to please not come in - it's a tiny shop and I want Sue to stay healthy for as long as possible.

So, we are operating as normal, for now. We hope that all our customers, their families and friends, can keep away from this horrid thing and stay well. 

If you want any soap, you know where to come...

Sara Phillips, Director 

'Normal' service resumes at The Soap Shop
Wed 26 Feb, 2020

Or what passes for normal, anyway! 

The Soap Shop on Wells quay is open Wednesdays, Thursdays, Fridays and Saturdays from 11am to 4pm. We offer personal service, a range of soaps and toiletries made here in Wells next the Sea, gifts to suit all pockets and a whole raft of scented candles. We look forward to seeing you!

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Selected products

Moody Blue Shower Gel

Moody Blue shower gel, 200ml

A gently foaming shower gel that will wash you without drying your skin. Scented with lavender, lemongrass and juniper needle essential oils to complement our Moody Blue soap.

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Cardamom & Orange Conditioner

Cardamom & Orange conditioner, 200ml

Use this light, non-greasy conditioner to de-tangle and condition all hair types. Made with organic coconut oil and scented with our blend of sweet orange and cardamom essential oils to complement our Cardamom & Orange and Milk Spice soaps.

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Lavender Conditioner

Lavender conditioner, 200ml

Use this light, non-greasy conditioner to de-tangle and condition all hair types. Made with organic coconut oil and scented with relaxing essential oil of lavender to complement our Lavender Plus and White Lavender soaps.

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The Natural Soap Company Limited

2d Maryland, Wells next the Sea, Norfolk NR23 1LY, UK
Telephone 01328 711717
E-mail

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