The Small Print
We've been selling our handmade soap on the Internet since 1998 and believe that we make it a convenient,
safe and rewarding way to buy. In that time, we've processed thousands of orders with very few problems or returns and
we've not had any unforeseen problems taking customers' credit card details on-line.
Refund and returns policy
We promise to ship our best-quality products to you in a safe, secure and reliable manner and to
deal promptly with any defect or concern you may have regarding your order.
<>Please bear in mind that our products are genuinely hand-made in small volumes so you may encounter some variation
in colour, texture, scent or wrapping between batches or orders. If you do have any problems or queries, please let us
know by e-mail or by calling 01328 711717. We'll do our best to sort them out.
Refunds and returns
If your goods do not reach you in perfect condition, please get in touch. We will arrange either to replace your goods or to
refund the purchase price including any
post and packing charge. We may ask you to return faulty goods to us and would ask that you take good care to pack them
safely when doing so. Where goods are found to have been defective or damaged before delivery, we will refund or reimburse your costs
in returning them to us.
If you change your mind about your order, please let us know within seven working days of receipt. We will ask you to safely
return the goods at your expense and we will then make a refund to you. Our refund may be reduced should the goods be returned part-used, incomplete or damaged.
We are sorry but we do not supply goods on approval nor do we supply free samples of our soaps. If
you'd like to try our soaps, we recommend that your order a guest bar from this website. We're confident that you will enjoy it...
We put orders from our website through Worldpay, one of the world's leading Internet payment services.
After making an order on our site, you will be taken to Worldpay's secure server to enter your credit card details... this
information is then protected in transit over the Internet by SSL encryption. You may see a completed padlock or key in your
browser when you are on the payment page. Long obsolete web browsers may not make a secure connection or may display an
unnecessary security warning because their technology or internal security certificates are out of date.
Like a great many shopping sites, ours uses 'cookies', small chunks of data sent by a website to
your browser, either temporarily or to be stored on your hard disk for future reference. There's been some fuss that
cookies are used to track which pages you visit on the web or control advertising displays but we only use them to
distinguish one visitor to our site from another so that we know who has what in their shopping basket. You must enable
cookies or accept cookies in your browser to be able to shop on our site. There is generally no harm in doing so, either
here or on other sites.
The Natural Soap Company does not sell or pass customer's e-mail addresses or other details to other parties nor
do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact
you about your order. We also have an optional mailing list that you can opt to join where we occasionally e-mail you with
information about our products and special offers... you can unsubscribe from this at any time.
Our web server generates the usual web logs when you visit the site which will include your IP address (or that of the device or
network you are using to connect), which pages on the site you visited and any errors that occurred. On occasion, we look at this
information to help ensure the site is running correctly and securely and to help suggest improvements and new features. We do not attempt
to record which other wesbites you visit, place tracking or advertising cookies on your computer or pass information about your visit to
advertising, social media, seach engine or other companies or organisations.
The Natural Soap Company Limited
2d Maryland, Wells next the Sea, Norfolk NR23 1LY, UK
Telephone 01328 711717 Fax 01328 711747
Company registered in England No 4083302
VAT no. 793 2113 34
All material on this website, including photographs and images (unless otherwise credited),
HTML page design, software and the text and descriptions of our soap and other products, is Copyright ©1998-2020
The Natural Soap Company Limited and may not be reproduced in whole or part by electronic
means or in print without the prior written permission of the company.
I've made this new limited edition handmade soap coloured blue and yellow for the Ukrainian flag. It is made with Sunflower oil – the national flower of Ukraine – and is scented with a fresh, lemon scent which, to me, represents hope.
Every penny of the purchase price for each bar ordered will be sent directly to the DEC Ukraine Humanitarian Appeal at https://donation.dec.org.uk/ukraine-humanitarian-appeal so that's a £10 donation to help provide food, water, shelter and healthcare to refugees and displaced families along with a lovely soap bar on which you're only paying postage — Sara
This soap is palm-oil free
A mild and gentle soap to use on your dog or horse. Made with milk powder for gentleness and neem oil for repelling insects, and scented with Kunzea, tea tree and lemon eucalyptus essential oils. We first made this to help restore outdoorsy-type muddy Norfolk dogs to somewhere near their original colour, texture and smell but our handmade pet soap works equally well on pampered pooches and princess poodles. There's nothing much in there that might upset your pet but please do a little patch test at first just in case.
Not tested on cats because, frankly, we wouldn't dare.